Frequently Asked Questions

The process starts with a free in-home measure and consultation, where we check each opening, talk about your home's exposure, and quote your options side by side on paper. Once you approve the scope, we order your windows, pull the permit, and schedule installation. Our crew removes the old units, sets and seals the new ones square and plumb, trims out the interior, and hauls away the debris. We register both warranty layers before we leave the driveway. A typical whole-home window replacement in Boca Raton takes two to five days depending on the number of openings.

A full window replacement in Boca Raton usually takes two to five days of on-site work once your windows arrive, depending on the number of openings and whether we're dealing with second-story access or intricate trim. Order lead time is separate: most of the window lines we carry land in two to six weeks, with larger custom units sometimes taking longer. We'll give you a clear schedule at the quote stage and we'll be there when we say. If you're planning around hurricane season or a specific date, tell us at the first measure and we'll work backward from your deadline.

Yes, we replace sliding glass doors, French doors, and single entry doors throughout Boca Raton and the surrounding area. Many South Florida homes have sliding doors that are original to the house, and after twenty or thirty years of salt air, the rollers bind, the track warps, and the glass no longer seals. We handle full-door replacements with impact-rated glass where code requires it, and we carry lines like Therma-Tru for entry doors where curb appeal and thermal performance both matter. Call (561) 264-1337 and we'll measure everything at once.

In most cases, yes. We match frame material, glass tint, grid pattern, and profile as closely as the current market allows. If your existing windows are from a discontinued line, we'll find the nearest current equivalent and show you samples before we order. Matching matters in Boca Raton, where many communities have homeowner association guidelines about window appearance, and mixing mismatched units hurts resale. Bring us the make and model if you know it, or we'll identify it from the unit itself. Either way, you'll see the match before we commit.

We serve Boca Raton and the surrounding communities including Hillsboro Beach, Lighthouse Point, Coconut Creek, Gulf Stream, Deerfield Beach, Delray Beach, Golf, Pompano Beach, Parkland, Margate, and Boynton Beach. Our team knows the local building departments, the HOA requirements in each community, and the specific wind-load zones that affect these towns differently. If you're on a barrier island in Gulf Stream or inland in Parkland, the code requirements shift and we plan the job accordingly. Call (561) 264-1337 and tell us where you are.

Many Boca Raton HOAs require architectural review before any window or door replacement, and the process usually starts with submitting the product spec sheet and a photo of the existing opening. We provide the documentation your HOA or condo association needs, and we're familiar with the requirements in communities across Boca Raton, Delray Beach, and the surrounding towns. If your association has an approved vendor list or specific style guidelines, tell us at the first measure and we'll work within them. Getting HOA sign-off early prevents delays later.

We install and service ES Windows, ECO Window Systems, Mr-Glass, and Therma-Tru entry door systems, among others. We pick lines that hold up in South Florida's salt air and humidity, and we quote several brands side by side on paper so you can compare real numbers, not just brochures. A coastal home in Boca Raton or Hillsboro Beach has different needs than an inland property in Coconut Creek, and the right brand depends on your exposure. Call (561) 264-1337 and we'll show you what makes sense for your house.

ES Windows carry a strong reputation for slim sightlines, thermal performance, and clean finishes, and for many Boca Raton homeowners the cost is justified by the longevity. They're a premium aluminum line, well suited to modern coastal architecture and homes where the view matters as much as the performance. The question is whether the premium matches your home's style and budget, and that depends on your specific openings. We'll quote ES Windows alongside alternatives so you're making the call with real numbers in front of you.

Impact glass is laminated: two panes bonded with a structural interlayer that holds the glass together when struck by debris, while standard glass shatters. In Boca Raton, the Florida Building Code requires impact protection or shutters on most new and replacement openings, especially in the High Velocity Hurricane Zone that includes the coastal strip. Impact windows also add security, UV protection, and sound reduction, which matters if you live near Federal Highway or the Turnpike. The right choice is partly code, partly budget, and partly how much quiet you want. We'll walk you through it opening by opening.

Both, depending on the condition of the frame. If the frame is square, sealed, and structurally sound, a glass-only replacement may be the right fix for a fogged or cracked pane. If the frame has rotted, warped, or lost its seal against the house, replacing the whole unit is the honest repair. In Boca Raton, we see a lot of older aluminum frames that look fine from a distance but leak water behind the stucco, and glass-only fixes don't solve that. We'll inspect the opening and tell you straight which route serves you.

Everyone working under the TruePane name in Boca Raton is required to hold the license and insurance their state and local jurisdictions require, and we carry the coverage our clients expect from a company that plans to be in town in thirty years. We pull permits when the work requires them, and we pass the inspections that follow. You're welcome to ask for documentation at any point, and we'll provide it without making you chase it. A square deal means you get to check our credentials before we touch your house.

In Boca Raton, a permit is generally required for window and door replacement, because the building department needs to confirm the openings meet wind-load and product-approval requirements. The exact requirement depends on your property and whether it's a full replacement or a like-for-like swap, and we handle the paperwork as part of the job. Some homeowners ask about skipping the permit to save money and time; we don't recommend it, because unpermitted work becomes a title problem when you sell. We pull permits and pass inspections, period.

Ask for their license number and check it against the Florida DBPR or the local building department, then confirm their insurance is current, and ask how long they've been working in the area. Read the contract line by line before you sign, and make sure the scope includes permit, disposal, trim, and both warranty layers in writing. A contractor who hesitates to show credentials is telling you something. TruePane has been serving Boca Raton since 2008 under Dale Kessler's rule: if the pane is not true, the job is not done. We'll show you everything up front.

Yes, if a window or door breaks during a storm in Boca Raton, call us and we'll get someone out to secure and board the opening so your home is protected while we order the replacement. Our hours are Monday through Friday 7:30 AM to 8:00 PM, Saturday 8:00 AM to 7:30 PM, and Sunday 8:00 AM to 7:30 PM, and a live coordinator answers when you call. Don't leave a broken opening uncovered in South Florida, especially with rain in the forecast. Call (561) 264-1337 and we'll take it from there.

A fogged window seal is not an emergency in the safety sense, but it does mean the insulating gas has escaped and the unit is no longer performing the way it should. In Boca Raton's humidity, a failed seal leads to condensation between the panes, reduced visibility, and over time, mineral staining that can't be cleaned. The fix is a glass replacement or a full unit replacement depending on the frame's condition. It's worth addressing before moisture damage spreads to the frame or surrounding wall. Call (561) 264-1337 and we'll assess it.

If your sliding door has jumped its track, the first step is to stop forcing it, because continued pressure can damage the rollers or bend the track. Secure the door so it won't fall, and call us. Track and roller issues on South Florida sliders are common, especially on canal-front and beach-side homes where salt air accelerates wear on the hardware. We'll inspect the track, rollers, and frame, and tell you whether it's a hardware repair or a full replacement. Call (561) 264-1337 and we'll get it rolling again.

Every job we do carries both warranty layers in writing: the manufacturer's warranty on the window or door itself, and our workmanship warranty on the installation. Both durations are stated in your contract before we start. We register every warranty with the manufacturer before the truck leaves your driveway, so there's no paperwork chase later. If something isn't right, we come back and make it right: no arguing, no fine print. Our workmanship coverage runs 90 days, and the manufacturer coverage varies by line. Ask us for the exact terms on your quote.

Yes. It's the fourth key in our code, the one we call Standing Behind It: if it's not right, we come back. Dale Kessler put the rule on the whiteboard years ago, and it hasn't come down since. We don't make you sign a release, we don't argue about whose fault it is, and we don't ask you to prove a case. If our work wasn't done right, we fix it. That's the Keystone Standard applied to windows and doors, and it applies to every job we do in Boca Raton and every town we serve.

Yes, we register both layers of warranty before we leave the driveway on every job in Boca Raton. That means the manufacturer has your name, your product serial numbers, and your install date in their system from day one, which protects you if you ever need to make a claim. Many homeowners buy windows and never realize the warranty has to be registered within a certain window of time, and an unregistered warranty often covers nothing. We handle it as part of the job, and you get the paperwork for your files. No paperwork, no arguing: that's how we work.

The Keystone Standard is TruePane's promise on every window and door job: both warranty layers in writing, durations stated, 90 days on our workmanship, and no arguing if something needs to come back. It's how we make sure you never have to think about your windows again once they're installed. In Boca Raton, where we've worked since 2008, the standard has meant thousands of openings installed square, sealed, and registered properly. When you get a TruePane quote, the Keystone Standard applies to every line on that paper. Call (561) 264-1337 and hold us to it.

After the first year, your manufacturer warranty is the coverage that typically applies, and because we registered it at installation, you can reach out to us and we'll help you navigate the claim. We keep records of every job, so we can pull your product information quickly and tell you exactly what's covered and what the process looks like. If the problem traces back to our workmanship, we make it right regardless of the calendar. The point of registering warranties the day we install is that nothing gets lost and no one has to argue later. We stand behind what we put in.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Boca Raton since 2008.