CGI Windows & Doors Service Nationwide | TruePane Windows & Doors

Why Boca Raton Homeowners Choose CGI Windows & Doors

We provide CGI service in Boca Raton, including independent repair, installation, and ongoing maintenance from the barrier-island condos along A1A to the golf communities west of I-95. Our crew has rebuilt and serviced CGI impact-rated lines like Estate Collection and Targa across Boca Raton’s waterfront and golf communities, and we know exactly which fasteners, sealants, and frame repairs hold up to salt air and code inspections here. TruePane Windows & Doors is an independent CGI service provider, not a factory-authorized dealer, which means we answer to you, not to a manufacturer’s parts quota.

Call (561) 264-1337

What separates our CGI work from every other glass shop in town is simple: we’ve spent years learning how these specific products fail in this specific climate, and we fix them so they don’t fail twice. If you own a CGI Estate Collection slider that binds, a Targa casement that won’t lock square, or a Sentinel unit fogging at the edges, call (561) 264-1337 and we’ll tell you what’s actually wrong before we ever quote a price.

Why Trust TruePane Windows & Doors for Your CGI Windows & Doors?

Dale Kessler grew up in the Boca Teeca neighborhood of Boca Raton, where his father spent weekends replacing jalousie windows in every house on the block and never once called it a hobby. After finishing his glazing and fenestration coursework at Palm Beach State College in Lake Worth, Dale spent the next two-plus decades measuring, setting, and sealing windows and doors across Palm Beach County. He started TruePane because he watched too many homeowners get handed a low bid and a loose frame, and decided someone in this market ought to stand behind the work with more than a handshake.

For CGI work specifically, that background matters. These are precision-engineered impact assemblies. A corner key set one degree off, a roller installed with the wrong shim, a sealant bead that skips the marine-grade spec, and the whole unit underperforms when a storm hits. Our technicians measure every opening twice, quote manufacturer lines side by side on paper, and register both warranty layers before the truck leaves the driveway. Every CGI repair we complete, from a roller swap to a full sash re-glaze, leaves with our Done Right Promise behind it. If it isn’t square and it isn’t sealed, it isn’t done.

Common CGI Windows & Doors Problems We Fix in Boca Raton

CGI builds some of the toughest impact-rated windows and doors on the market. But nothing made of aluminum, glass, and steel is immune to what Boca Raton throws at it. Here are the failure modes we see most often, by model line:

• Estate Collection sliding glass doors: roller assembly failure from sand and salt. The Estate Collection is CGI’s flagship sliding door line, popular in beachfront condos and Intracoastal homes from Boca Inlet to Spanish River Boulevard. The original roller assemblies are good, but Boca Raton’s fine beach sand works its way into the track, grinds against the nylon wheels, and the salt air corrodes the steel axle inside. Doors that once glided with two fingers start binding, then require shoulder force, then refuse to move. We replace these rollers with stainless-steel aftermarket internals that shrug off the salt.
• Targa casement windows: loose multi-point lock linkages. The Targa line uses a multi-point locking system that distributes force across three points on the sash. Through repeated high-wind cycling, particularly in east Boca homes within a half-mile of the water, the linkage arms stretch and the lock points drift out of alignment. Homeowners notice the crank getting stiff, then the handle not seating fully, then a window that won’t lock at all. We re-align the linkage and replace worn operators so the lock seats square again.
• Sentinel impact glass units: interlayer edge seal failure. The Sentinel line’s laminated glass uses an interlayer that holds the glass together under impact. In Boca Raton’s prolonged humidity, we see edge seal failure where the interlayer meets the frame, allowing moisture to wick in and fog the glass from the inside. This is a re-glaze job, not a patch job. We pull the sash, replace the glass unit, and re-seal with a marine-grade bead rated for coastal exposure.
• HarborView fixed picture windows: corner key moisture wicking. The HarborView line’s exterior frame corners are joined with corner keys that, over time, fail under thermal expansion and salt spray. Water wicks through the failed corner, travels into the extrusion channel, and corrodes the embedded steel reinforcement. Homeowners see staining at the corners first, then soft spots in the frame. We open the corner, replace the key, clean the extrusion, and re-seal before the steel gets compromised.
• Hardware corrosion across all lines in coastal zones. This isn’t model-specific, but it’s the single most common service call we run in Boca Raton’s A1A corridor. Salt air oxidizes handles, hinges, and sill tracks years ahead of schedule. Stainless-steel hardware and anodized or powder-coated finishes aren’t an upsell here; they’re what keeps a CGI product functional past year ten.

CGI Parts & Our Repair-vs-Replace Approach

Parts availability determines the honest answer on every CGI service call. We run OEM CGI hardware when lead time allows and the part is current production. For discontinued Estate Collection or Targa operators, OEM parts can take six to eight weeks or simply aren’t manufactured anymore. In those cases, we fit aftermarket stainless-steel internals that are machined to spec and typically outlast the original part in Boca Raton’s salt air.

We stock the most common CGI repair parts locally: Estate Collection roller assemblies, Targa operator mechanisms, Sentinel glazing gaskets, and corner keys for the HarborView line. That local inventory means most single-unit repairs and Window Installation services happen in one visit, not two. As for repair vs. replace: we only recommend full replacement when frame corrosion has compromised the structural aluminum or the glass delamination makes re-glazing unsafe. Short of that, we repair, because a properly repaired CGI unit has decades of service life left in it. Call (561) 264-1337 and we’ll tell you straight up which path your unit needs.

Our CGI Service Process - Step by Step

Every CGI job we run follows the same four-step process, whether it’s a roller swap on an Estate slider or a full HarborView sash re-glaze.

1. 1
   Diagnosis. We inspect the unit in place, identify the exact failure mode, and check for secondary damage, which is common when a part has been failing for months. On a Targa casement with a loose lock, for example, we also check the hinge side for wear that the lock issue was masking.
2. 2
   Repair or install. We use OEM CGI parts when available and aftermarket stainless internals when the OEM part is discontinued or backordered. Every measurement is taken twice. Every fastener is stainless or marine-grade coated. The sealant is always rated for coastal exposure.
3. 3
   Test. We cycle the unit through its full range of motion multiple times, check the lock engagement at every point, and run a water test where water intrusion is a concern. The job isn’t done until the unit operates like it did the day it left the factory.
4. 4
   Warranty registration. Both manufacturer warranty layers get registered in writing before we leave the driveway, with durations stated. Our Done Right Promise covers the workmanship on top of that. No paperwork fights, no arguing.

CGI Products We Service & Install in Boca Raton

Our technicians work on the full CGI residential line: Estate Collection sliding glass doors, Targa casement and awning windows, Sentinel impact windows in both single-hung and fixed configurations, and HarborView picture windows and radius units. We also service and install CGI’s older legacy lines that still appear in Boca Raton’s 1990s-era condos along the Intracoastal. We stock the most common rollers, operators, gaskets, and corner keys locally, which means most CGI repairs in Boca Raton are one-visit jobs.

We Also Service These Brands

CGI is a big part of our coastal work, but it’s not the only line we know. We’re also deep in Andersen, Pella, and PGT products across Boca Raton. If your home has mixed brands, which most Boca Raton homes do, we can service everything in one call rather than bouncing you between specialty shops. That’s the point of being a multi-brand installer with side-by-side quotes on paper.

FAQs - CGI Windows & Doors Service in Boca Raton

Can your independent service repair a CGI Estate Collection sliding door without voiding the CGI warranty?

Yes. Manufacturer warranties cover defects in materials and workmanship, not routine wear like roller failure or track damage. As an independent CGI service provider, we repair these units without touching the warranty elements, and we document every repair with photos and part numbers so your warranty record stays clean. Call (561) 264-1337 for a specific answer on your door.

How do you verify water intrusion in a CGI Targa casement window after storms?

We start with a visual inspection of the frame corners, sill track, and weatherstripping. Then we run a calibrated water test on the closed unit, which sprays water at the window at a controlled pressure while we watch the interior for leaks. This is the same test method used in wind mitigation inspections, and it finds leaks that only appear under driving rain, not just a garden hose. If you suspect a leak, call (561) 264-1337 and we’ll schedule the test.

Do you recommend OEM or aftermarket rollers for CGI Estate Collection sliding doors in Boca Raton?

It depends on the specific door and the part’s availability. OEM CGI rollers are the right call when they’re in stock and the door is under an active warranty. But Boca Raton’s salt air eats the original steel axles, and we’ve seen too many OEM replacements fail the same way in three to five years. For beachfront and Intracoastal homes, we routinely fit aftermarket stainless-steel roller assemblies that outlast the OEM part in this climate. We’ll show you both options on paper before we touch the door.

What does wind mitigation recertification involve for a CGI HarborView window in Boca Raton?

Wind mitigation recertification verifies that the window still meets the impact-rating requirements your insurance company needs to see. We inspect the glass for lamination integrity, check the frame anchoring, confirm the corner keys and sealant are sound, and document everything with photos. If the unit passes, you get a report for your insurance file. If something’s failing, we fix it before it becomes a claim denial. Call (561) 264-1337 to schedule an inspection.

Can you replace only the sash on a CGI Sentinel impact window instead of the whole frame?

Yes, in most cases. The Sentinel line is designed so the sash can be removed and replaced without pulling the frame, as long as the frame itself is structurally sound and the opening is still square. We replace the sash, re-seal the frame, and the unit tests to the same impact rating as a full replacement. This saves real money compared to tearing out the entire window. Call (561) 264-1337 for an exact quote on your unit.

How much does CGI windows and doors service cost in Boca Raton?

CGI service costs vary by the specific line and the failure. A simple roller replacement on an Estate Collection slider typically runs $250 to $500, while a full Sentinel sash re-glaze can run $800 to $1,800 depending on glass size and frame work. We quote exact prices on paper before any work begins, and our Done Right Promise covers the workmanship. Call (561) 264-1337 for a free estimate on your specific unit.

Book Your CGI Service in Boca Raton, FL

If your CGI windows or doors are binding, fogging, leaking, or just not operating the way they used to, call (561) 264-1337. We’ll send a background-checked, uniformed technician who knows CGI products cold, diagnose the problem honestly, and give you a price in writing. Estimates are free. The standard is simple: if it isn’t square and it isn’t sealed, it isn’t done.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Boca Raton since 2008.