CGI Custom Windows & Doors Nationwide | TruePane Windows & Doors

CGI Custom Windows & Doors in Boca Raton: What to Know First

Custom CGI windows and doors in Boca Raton almost never fail all at once. They fail gradually, at the corner joints of a radius window or along the sweep of an arched transom, and by the time you notice the draft or the fog, the seal has already been compromised for months. We provide independent CGI custom windows and doors service across Boca Raton, with most diagnostic visits completed the same day and a repair or replacement quote in your hands before we leave the driveway.

Call (561) 264-1337

This page is for homeowners in Boca Raton who own CGI custom units, including radius windows, oversized picture frames, architectural grille work, and custom door slabs. If you have a CGI window or door that is binding, fogging, leaking, or just not closing square anymore, call (561) 264-1337 and a live person will answer.

How CGI Products Fail - and How We Fix Them

• Radius and arch-top units lose seal at the curved glass edge. We see this most often on CGI’s custom radius architectural lines, especially on east-facing elevations in Boca Raton where morning sun loads the curved laminate. The butyl seal at the bend point breaks down first, fog appears in the upper quadrant, and the homeowner is told the whole sash must be replaced. On many CGI radius units, the glass can be re-glazed into the existing frame with a fresh structural seal, saving the frame, the grille work, and a meaningful amount of money. We quote both paths side by side on paper.
• Custom door slabs bind at the strike plate during wet season. Boca Raton’s summer humidity swells wood-framed CGI door openings by a few thousandths, and a custom door with tight margins will start to bind in July and loosen again in January. It is not the hinge. It is the frame absorbing moisture from the slab. We fix it by re-shimming the jamb and adjusting the reveal, not by sanding the door, which ruins the factory seal edge.
• Oversized fixed glass with architectural grilles traps moisture behind the SDL bars. Simulated divided lite bars on CGI custom picture windows are applied over the glass, and when the exterior sealant at the bar ends cracks, capillary action pulls water behind the bar and into the sight line. The window is not leaking through the glass. The bar end is leaking. A tube of clear silicone will not fix it, and neither will replacing the sash. The bars need to be removed, the glass cleaned and re-sealed, and the bar ends re-bedded. It is a fussy job and we have done it hundreds of times.
• Laminated impact glass gets the “milky edge” and it is not a manufacturing defect. On CGI impact custom units installed within a few blocks of the Boca Raton beach corridor, salt spray sits on the exposed laminate edge and wicks between the glass and the interlayer. It looks like the glass is failing, but the glass is fine. The edge just needs to be properly cleaned, primed, and protected with a marine-grade edge seal before the unit goes back into the frame.
• Older CGI casement and awning custom operators get stiff, then seize. This is the most common service call we run on CGI custom windows in Boca Raton. The operator gear wears, the arm binds, and the homeowner cranks harder until either the handle strips or the arm breaks. Replacing the crank alone does not fix the binding. The arm, the hinge track, and the operator all need to be checked together, and sometimes the better repair is a new operator assembly from a quality aftermarket supplier, not an OEM part that will fail the same way in five years. We show you the difference in the quote and let you choose.

Our CGI Custom Windows & Doors Process

Every CGI job follows the same sequence, whether it is a single radius sash or a full wall of custom glass:

1. 1
   Call. You reach a live person at (561) 264-1337, day or night. We ask what you are seeing, when it started, and what brand is on the glass etch. That last part matters.
2. 2
   Diagnostic visit. A uniformed, background-checked tech arrives on time, measures the opening twice, inspects the frame, the seal, the operators, and the glass etch to confirm the unit is a genuine CGI product and identify the specific line.
3. 3
   Parts decision. We lay out OEM versus quality aftermarket options in writing, with prices and warranty durations stated for each. No surprises later.
4. 4
   The work. We remove, set, seal, and square the unit. If the job requires a custom glass order, we verify the dimensions against the actual opening before anything is cut.
5. 5
   Test and walkthrough. We run the unit through its full travel, check the seal with a moisture meter, and walk the perimeter before we clean up. You see the finished job before we leave.
6. 6
   The Keystone Standard. Both manufacturer warranty layers are registered in writing, durations stated, and the Done Right Promise takes effect before the truck leaves your driveway.

What CGI Custom Windows & Doors Costs in Boca Raton

CGI custom work in Boca Raton runs a wide range because the units vary from small radius transoms to full custom door walls. These are the numbers we quote most often:

What moves the price: glass size, whether the unit is impact-rated, whether the frame is salvageable, and whether we are ordering a custom one-off or a standard production size. You will never see a change order from us, and the quote we hand you is the price you pay. Call (561) 264-1337 for an exact number on your unit. Estimates are free.

Why Boca Raton Homeowners Call TruePane Windows & Doors for CGI Work

We are an independent CGI service provider, not a factory outlet, and that matters. We answer to you, not to a manufacturer’s warranty department. If a repair is the right call, we say so. If a replacement is the only honest fix, we show you why, with the failed part in hand. We also carry and service other custom lines, including Andersen, Pella, and PGT, so when a Boca Raton home has a mix of brands across the envelope, one truck handles the whole job.

Dale Kessler started this company because he watched too many homeowners accept a loose frame and a fogged seal as normal. That is not normal, and it is not acceptable on a custom unit you paid thousands for. Our work comes with the Done Right Promise, and both warranty layers are registered in writing before we leave. If the pane is not true, the job is not done, and if something is not right, we make it right. No paperwork, no arguing.

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